Privacy Policy
BackHome Assist respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use our website and services.
1. Who We Are
BackHome Assist provides local support services in Ghana for individuals and businesses located both locally and internationally. Our services include property inspections, welfare visits, construction monitoring, document follow-ups, verification services, errands, and related assistance.
For privacy-related enquiries: assist@backhomeassist.com
2. Information We Collect
Personal Information: Full name, email address, telephone number, WhatsApp number, billing information, country of residence.
Service Information: Property addresses, locations relevant to requested services, task descriptions, project information, contact details of relevant third parties, and documents provided by clients.
Technical Information: When you visit our website, we may automatically collect IP address, browser type, device information, operating system, website usage statistics, and cookies.
Communication Information: Emails, WhatsApp messages, contact form submissions, customer service enquiries, and feedback.
3. Special Category and Sensitive Information
Some services, such as welfare visits, family assistance, medical-related support, school visits, or elder care services, may require limited sensitive information. We request that clients only provide information that is necessary for the specific service requested. We do not knowingly collect excessive sensitive personal information.
4. How We Use Your Information
We use your information to assess and process service requests, deliver agreed services, coordinate with local representatives and contractors, verify task requirements, provide updates and reports, process payments and invoices, respond to enquiries and complaints, improve our services and website, prevent fraud and misuse, and comply with legal and regulatory obligations.
5. Legal Basis for Processing
Where applicable under UK GDPR and related data protection laws, we process personal information based on your consent, performance of a contract, compliance with legal obligations, protection of vital interests, and legitimate business interests, provided these do not override your rights and freedoms.
6. Sharing Your Information
We do not sell personal information. We may share information with approved local representatives, contractors and service providers, payment processors, professional advisers, technology and hosting providers, and law enforcement or government authorities where legally required. We only share information necessary to perform the requested service or comply with legal obligations.
7. International Transfers
As BackHome Assist serves clients internationally and performs services within Ghana, your information may be transferred between the United Kingdom, Ghana, and other countries where our service providers operate. Where required, we will implement appropriate safeguards to protect personal information during such transfers.
8. Reports, Photos and Videos
Certain services may involve collecting photographs, videos, site observations, receipts, or written reports. Such materials are collected solely for service delivery purposes. We will only collect and share such materials where legally and ethically appropriate. Certain locations may prohibit photography or video recording — in such circumstances, evidence may be limited or unavailable.
9. Data Retention
We retain information only for as long as reasonably necessary to deliver services, meet contractual obligations, resolve disputes, comply with legal requirements, and maintain financial and accounting records. Unless a longer retention period is required by law, customer records are generally retained for up to seven (7) years after service completion.
10. Data Security
We implement reasonable technical, organisational, and administrative safeguards to protect personal information against unauthorised access, accidental loss, misuse, alteration, disclosure, and destruction. Despite our efforts, no internet-based service can guarantee absolute security.
11. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve website performance, remember user preferences, analyse website traffic, and enhance user experience. Users may disable cookies through their browser settings, although some website functionality may be affected.
12. Your Privacy Rights
Subject to applicable law, you may have the right to access your personal information, correct inaccurate information, request deletion of your information, restrict certain processing activities, object to processing, withdraw consent, and request a copy of your information in a portable format. Requests may be submitted to assist@backhomeassist.com. We may require identity verification before fulfilling requests.
13. Children's Privacy
Our services are not directed toward children under the age of 18. Where a service involves a child, parent, guardian, or authorised representative instructions must be provided before any engagement. We do not knowingly collect personal information directly from children without appropriate authorisation.
14. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites. Users should review the privacy policies of those websites separately.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on our website with a revised effective date. Continued use of our services after changes are published constitutes acceptance of the updated Policy.
16. Contact Us
Email: assist@backhomeassist.com
Website: www.backhomeassist.com
WhatsApp: +233 244 774 010
By using BackHome Assist services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and processing of your information as described herein.